Engage and Support Your Customers Online
Remote Support is a Web-based, real-time Server side remote access and
support Software tool that provides a simple way for support professionals to
quickly manage and resolve online PC support requests via remote access.
Remote Support provides all the tools needed to manage a queue of online requests,
communicate with customers online, monitor a remote PC and control a remote
customer's PC to resolve issues.
This Web-based solution provides live assistance, on demand.
Using Remote Support, support professionals can.
- Manage multiple support requests from an online queue of customers
- Communicate with customers in real-time via voice or keyboard chat
- View a remote customer's PC and monitor activity via remote access
- Illustrate and annotate problems using an online whiteboard
- Conduct a remote control session and operate a remote customer's PC
- Upload customer files for analysis, or download software patches
- Restore a remote user's PC to a previously working configuration
- Direct a remote customer to a Web site using co-browse features
As a result, Remote Support allows sales and support
professionals to quickly and easily resolve customer support issues. These support issues
are resolved by allowing customers to focus more on solving problems and educating their customers and
less on visualizing problems and blindly guiding customers toward a solution.
What Remote Support means to technical support and customer service teams...
- Drastically reduced call times
- Faster problem definition and resolution via remote access
- Reduction of repeat calls for the same issue
- Decrease in call escalation
- Fewer support errors
- Restoration of a previous configuration to a remote user 's PC
- Daily reports to track performance
- Reach real-time consensus
- Conduct a web tour
- Identify and solve problems via remote access
Remote Support for Sales
Increasingly, companies are recognizing the value of strong customer relationships and are investing time and money in CRM strategies. Remote Support for e-Sales can leverage this investment by enabling companies to add real-time, live customer service or product demonstrations to their online initiatives in an effort to help reduce sales cycles, close sales, reduce operating costs and resolve sales questions.
Statistics show that 94 percent of visitors to e-commerce sites will not buy online if that the site lacks interactive customer service features such as live chat or instant callback, and 35 percent of Internet shoppers say they'd be willing to spend more money online if they could speak to a customer service rep. In addition, Nielsen research estimates that over 2/3 of all web shopping carts are abandoned.
What Remote Support means for Sales Teams...
- One-on-one product demos
- Illustrating and annotating via whiteboard
- Real-time voice or keyboard chat with customers
- More transactions, less acquisition cost
Remote Support Server Software Pricing
Linktivity's Remote Support is installable E-support and Remote Control Software; you pay a fixed, one time license fee based upon the number of agents you purchase. Linktivity offers a complimentary 10-day trial before the sale, plus an additional 30-day satisfaction guarantee after the sale. Included in the agent license cost are all software, updates, upgrades, API Toolkit for integration with your existing software and business processes, and unlimited first year support during standard support hours.
» Would you like more sales and pricing information?
| e-mail: | → |
sales@linktivity.com |
| phone: | → | 1.800.809.1245 |
Tell Us About Your Collaboration Successes!
We want to know what success you've had in deploying Linktivity's Products! Tell us how Web Conferencing or Remote Support changed the way you collaborate, communicate and support. We'll use the success stories here on our site, include a link to your web site, and possibly we'll even do a joint press release, gaining additional coverage and recognition for you! Email your story to marketing@linktivity.com today!